• Challenge

    A 500+ Bed Academic Medical Center located in the Midwest with annual capital expenditures totaling over $150 million. The facilities group manages a wide range of project types, varying from roof replacements to complex research labs. The 15 project managers of the group constantly faced various challenges caused by a lack of a standardized project management processes and project control support. These challenges included underfunded projects, missed deadlines, and lack of clear steps in defining project scope.

    The facilities group faced continued pressure from various departments to improve project delivery, clarify communication, and bring projects in on-time and within budget.

  • Objective

    To improve project delivery, the facilities group needed a defined process and immediate project management support, including schedule and cost control. The facilities group also needed an implementation plan to move the organization from substandard performance to within the top 10% of similar organizations.

  • Solution

    The facilities group underwent an assessment conducted by Pyramid Consulting, to identify opportunities for process improvement and immediate project controls support. With this knowledge, the facilities group collaborated with Pyramid to develop a program lifecycle management process and design a Program Management Office, which will be the permanent supporting entity for Project Managers. In a parallel effort, the facilities group immediately used Pyramid’s scheduling and cost control experts to track schedule and costs of high dollar value projects.

  • Outcome

    The facilities group received immediate project controls support, an improved project delivery process, and Program Management Office design and implementation plan.

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